Use Case

Resolve tier-1 tickets before you even see them

Connect Agent7 to your Intercom, Zendesk, or support inbox. It reads incoming tickets, references your internal docs, and resolves standard issues automatically. For complex bugs, it summarizes the thread, links relevant PRs, and drafts a reply for your human agents.

zendesk / triage
1User: Hi, my billing page says 'error 500'
2 when I try to upgrade to Pro.
3
4Agent7:
5
6 Issue: Billing page 500 error on upgrade
7 Category: Bug ๐Ÿ”ด
8 Priority: High (Impacts Revenue)
9
10 Actions taken:
11 1. Checked Sentry: found `StripeAPIError`
12 for user's email.
13 2. Found related GitHub issue #402
14 (Fix deploying in 10 mins).
15 3. Drafted reply:
16 'Hi! We are aware of the billing issue.
17 A fix is deploying right now and you
18 should be able to upgrade in 10 mins.'
19
20 Status: Saved as draft in Zendesk.
21 Assigned to Tier 2.
Ready
3maverage resolution time
80%tier-1 tickets resolved
0hallucinated features
24/7coverage

Without Agent7

Your team is drowning in repetitive tickets

  • Engineers are constantly interrupted to answer 'how to do X' queries
  • Users wait 24 hours for a simple password reset link or billing receipt
  • Churn risk hides in angry tickets that get buried at the bottom of the queue
  • You pay per-seat for support software just to manually copy-paste canned responses
  • Support quality and response times drop significantly on weekends and holidays

With Agent7

Agent handles the noise, humans handle the rest

  • Tier-1 issues (how-to, billing, resets) are resolved automatically in minutes
  • Agent7 routes real bugs to GitHub and assigns high-priority issues to engineers
  • Churn risk is flagged immediately in Slack based on sentiment analysis
  • Human agents only spend time on complex, high-value customer interactions
  • Support is instantly 24/7 with consistent, high-quality responses
How it works

From ticket to resolution in four steps

Step 01

Connect your inbox

Link your Zendesk, Intercom, or shared support email. Agent7 listens for new tickets or messages automatically.

Step 02

Context retrieval

Agent7 reads the ticket and searches your internal Notion, Confluence, or Help Center to find the exact steps to solve the issue.

Step 03

Triage & Action

For standard questions, it replies instantly. For bugs or edge cases, it leaves an internal note and assigns the ticket to the right human.

Step 04

Continuous learning

When your human agents edit Agent7's drafts before sending, the agent learns your preferred tone and updates its future responses.

agent7 ยท run log
1Goal: "Handle incoming Zendesk ticket #1042"
2
3Discovering skills...
4 โœ“ ticket-triage (score: 0.95)
5 โœ“ docs-retrieval (score: 0.92)
6 โœ“ zendesk-responder (score: 0.89)
7
8Tools requested:
9 โ€ข Zendesk โœ“ connected
10 โ€ข Notion Docs โœ“ connected
11 โ€ข Linear โœ“ connected
12
13Plan:
14 1. Read ticket #1042 ('how do I add a team member?')
15 2. Search Notion for 'add team member'
16 3. Extract step-by-step instructions
17 4. Draft and send response in Zendesk
18 5. Close ticket
19
20Risk: LOW (standard support action)
21Approval needed: none
22
23Status: โœ“ Completed in 2.1s
Ready

Tickets it can handle today

Agent7 excels at the repetitive tier-1 tickets, freeing your team to handle complex, high-value interactions.

ticket

โ€œHow do I change my billing email address?โ€

zendesk ยท billing
ticket

โ€œThe CSV import is failing with 'invalid date format'โ€

intercom ยท bug report
ticket

โ€œI want to cancel my subscription. How do I do that?โ€

email ยท churn risk
ticket

โ€œCan you reset my 2FA? I lost my phone.โ€

zendesk ยท security
ticket

โ€œIs there a way to integrate this with Salesforce?โ€

intercom ยท product question
ticket

โ€œI'm getting a 403 error when hitting the /users endpointโ€

github issues ยท api

Connects to your support stack

Agent7 hooks directly into the tools your support and engineering teams already use.

Inboxes & Knowledge

Zendesk
Intercom
Front
Email
Slack
Notion
Confluence
Help Center

Action & Delivery

Zendesk Replies
Intercom Chat
Linear Issues
GitHub Issues
Jira
Slack Alerts
Webhooks
Email Replies
Safety

Draft mode by default. Control exactly what gets sent to customers.

  • Citations and Docs

    Every answer links directly to your internal docs. Agent7 is strictly forbidden from hallucinating features.

  • Draft mode

    Start by having Agent7 save responses as internal drafts for your team to review and approve.

  • Tone guardrails

    Always polite, empathetic, and never makes promises about roadmaps or refunds without human approval.

safety policy
1Risk classification: LOW to MEDIUM
2
3Allowed (no approval needed):
4 โœ“ Read tickets and internal docs
5 โœ“ Add internal notes to tickets
6 โœ“ Change ticket status/priority
7 โœ“ Save draft responses
8
9Blocked (always):
10 โœ— Deleting user accounts
11 โœ— Promising features/roadmaps
12 โœ— Modifying database records directly
13
14Requires approval:
15 โš  Sending direct replies (if draft mode is off)
16 โš  Issuing refunds via Stripe
17 โš  Escalating to P0 engineering pages
Ready

Stop drowning in tickets

Connect your inbox today and watch your response times drop from days to minutes.