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Role

Resolve technical tickets without bugging engineering

Agent7 sits in your helpdesk, investigating user issues by querying Stripe, reading application logs, and checking your database. It drafts technical replies, routes high-ARR customers, and can even flip feature flags—all while keeping you in full control.

Try it freeSee how it works
intercom / #support
1User: I just upgraded to Pro but my API
2 key is still rate limited.
3
4Agent7:
5
6 Checking Stripe... ✓ Pro plan active
7 Checking DB... ✗ rate_limit = 100
8
9 Plan:
10 1. Update rate_limit to 1000 in DB
11 2. Flush Redis cache for user_id
12 3. Draft reply to user
13
14 Risk: MEDIUM (Write operation)
15 Approval: Required
16
17 [Approved by Sarah]
18 Executing... ✓ Done
19
20 Reply drafted: 'I've manually updated your
21 limits and cleared the cache. You're good!'
Ready
40%fewer escalated tickets
0context switching
1000+API integrations
100%human oversight on writes

Without Agent7

Support is blind, engineering is distracted

  • Support reps lack access to logs and the database, so they escalate basic technical issues.
  • Engineers get pulled away from product work to flip a boolean flag or check a Stripe event.
  • High-value customers wait 24 hours for a resolution that takes 30 seconds to fix.
  • Context is lost between Intercom, Slack, Jira, and GitHub.
  • Refunds and cancellations require manual clicking across 3 different dashboards.

With Agent7

Autonomous investigation, instant resolution

  • Agent7 reads the logs, checks the DB, and proposes a fix before the user even refreshes.
  • Engineers stay focused. Agent7 handles the repetitive data retrieval and flag flipping.
  • VIP customers get instantly routed to a priority queue based on their Stripe ARR.
  • Agent7 gathers all the context and writes a perfect Jira ticket if escalation is actually needed.
  • Issue a refund or cancel a plan via a simple chat command right in the support thread.
How it works

From ticket to resolution in four steps

Step 01

A new ticket arrives

A customer reports an issue in your helpdesk (Intercom, Zendesk, etc.). Agent7 is triggered instantly via webhook.

Step 02

Agent7 gathers context

It identifies the user, queries their Stripe subscription, fetches their recent application logs, and checks the database for anomalies.

Step 03

Proposes a plan

Agent7 drafts a technical response or formulates an action plan (like issuing a refund or updating a DB record) and pauses for your review.

Step 04

You approve, it executes

If the plan involves side-effects, you click approve. Agent7 executes the tools and sends the reply. Problem solved.

agent7 · run log
1Trigger: New Intercom Conversation
2User: "My webhook isn't receiving events."
3
4Discovering skills...
5 ✓ log-analyzer (score: 0.95)
6 ✓ stripe-customer (score: 0.89)
7
8Tools requested:
9 • Datadog ✓ connected
10 • PostgreSQL ✓ connected
11
12Plan:
13 1. Look up user's webhook_url in DB
14 2. Search Datadog for failed deliveries
15 3. Draft response with exact error code
16
17Execution:
18 DB: Found https://api.user.com/hook
19 Logs: HTTP 401 Unauthorized
20
21Drafting response...
22Status: ✓ Waiting for human review
Ready

What it can do for your support team

Stop doing data entry and basic debugging. Let the agent handle it.

capability

“Draft a technical reply explaining exactly why an API request failed.”

datadog · intercom
capability

“Issue a prorated Stripe refund and apply a churn tag in the CRM.”

stripe · hubspot
capability

“Flip a feature flag for a specific user ID who asked for beta access.”

launchdarkly · postgres
capability

“Escalate a reproducible bug to Linear, attaching stack traces and user context.”

sentry · linear
capability

“Route high-ARR customers to a dedicated Slack channel for VIP support.”

stripe · slack
capability

“Update a user's rate limits or quota in the production database safely.”

postgres · redis

Connects to your stack

Agent7 orchestrates actions across your entire toolchain, so you don't have to.

Helpdesk & Comms

Intercom
Zendesk
Front
Slack
HubSpot
Discord
Gmail
Twilio

Data & Infrastructure

Stripe
PostgreSQL
Datadog
Sentry
Linear
Jira
GitHub
LaunchDarkly
Safety

You are always in control. No rogue replies. No accidental refunds.

  • Read-only investigations

    The agent reads logs and databases freely to debug, but needs permission to alter anything.

  • Approval gates on side-effects

    Sending a reply to a user, issuing a refund, or writing to the DB requires your explicit click.

  • Full audit trail

    Every action, log retrieved, and command executed is permanently saved in the run history.

safety policy
1Risk classification: STRICT
2
3Allowed (no approval needed):
4 ✓ Querying read-only DB replicas
5 ✓ Fetching logs from Datadog
6 ✓ Checking Stripe customer status
7 ✓ Drafting ticket responses
8
9Requires explicit approval:
10 ⚠ Sending reply to user
11 ⚠ Issuing Stripe refunds
12 ⚠ Executing UPDATE/INSERT queries
13 ⚠ Creating Linear tickets
14
15Blocked (always):
16 ✗ Deleting user accounts
17 ✗ Modifying schema
Ready

Scale your support, not your headcount

Let Agent7 handle the technical investigations so your team can focus on actually helping customers.

Join the waitlistSee all roles